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HELP IN USING THE BARNSTORMERS.COM WEBSITE

Please understand that Barnstormers receives several hundred email messages each day and it is not always possible to personally reply to each message... but we keep trying! In the meantime, you may wish to familiarize yourself with how this website works. We are currently revising these HELP pages, so please check back often.

INDEX


CREATING & MAINTAINING A HANGAR ACCOUNT:
Review All
  How To Sign Up For a Hangar Account
  How To Change Contact Details
  How To Review, Provide, Change or Delete Credit Card Details
  How To Change Your Username
  How To Review Your Record of Purchases and Payments

LOG-IN HELP:
   I'm having trouble logging in.

CREATING YOUR CLASSIFIED AD: Review All
  Create a Free Ad containing 100 Characters
  Create an Upgraded Ad of up to 600 Characters + 5 Pictures
  Create an Ad over 600 Characters
  Rates for Upgraded Ads

MANAGING YOUR CLASSIFIED ADS: Review All
  Edit Ad Text
  Select, Change, Add or Delete Categories
  Upload, Change, Add or Delete Pictures
  Upload, Update or Delete Specs and Inventory Files
  Purchase Upgrades to your Ad
  View Your Classified Ad Statistics
  Activate Your Ad
  Correct the Link to Your Webpage
  Change the Price
  Renew Your Ad
  Put Up a SOLD Sign or Change the Action Phrase
  Delete Your Ad

BANNER ADVERTISING: Review All
  Display Your Banner Ad at the Top of the Classified Ad Pages
  Display Your Aircraft or Product on the Homepage
  Display your Banner Ad in One of Ten Positions on the Righthand Side of the Classified Ad Pages
  Display your Banner Ad in One of Three Positions in the Center of the Classified Ad Pages
  Display Your Banner Ad in Barnstormers' eFLYER



CREATING & MAINTAINING A HANGAR ACCOUNT

If you are looking to sell, buy or trade aircraft, kits, avionics, parts, anything aviation, BARNSTORMERS.COM is where the action is.

  1. HOW TO SIGN UP FOR A HANGAR ACCOUNT:
    • Click on the "My Hangar" link located in the top menu.
    • Click on the blue "Sign up for a Hangar" link.
    • Fill out the registration form.
    • Click on the "Sign Up" button.
    • Check your Email InBox for the automatic email containing Activation Instructions.
    • Activate your hangar account.
    • Log In and post an ad.

  2. HOW TO CHANGE CONTACT DETAILS:
    • Log In to your hangar account.
    • Click on the blue "Account Settings" link.
    • Make your changes.
    • Scroll down and click on "Save Settings".

      If you change your email address, then we must validate your new email address. An email containing account re-activation instructions will be automatically sent to you.

  3. HOW TO REVIEW, PROVIDE, CHANGE OR DELETE CREDIT CARD DETAILS:
    • Log In to your hangar account.
    • Click on the blue "Account Settings" link.
    • Enter, Change, or Delete your credit card billing address, credit card number and expiration date.
    • Scroll down and click on "Save Settings".

  4. HOW TO CHANGE YOUR USERNAME:
      There is no way for you or Barnstormers staff to change a username. The solution is to re-register for a hangar account, and to select a username that is not an email address. That way you can change your email address any time in the future and still keep the same username. Let us know when you want to do this because we would have to delete your old account first.

  5. HOW TO REVIEW YOUR RECORD OF PURCHASES AND PAYMENTS:
    • Log In to your hangar account.
    • Click on the blue "Billing" link.
    • The "Billing" page lists all of your purchases and payments by date.
    • You may print out the page for your accounting purposes.


HELP WITH LOG-IN PROBLEMS

  1. What are the "cookies" settings in your browser?

    Please check to see if you have the cookies setting set to "Medium" or lower. You can find out this way:

    1. Click on Tools
    2. Click on Internet Options
    3. Click on the Privacy tab
    4. If the slider is set to "Block all Cookies" or "High", then set it to "Medium High" or "Medium" instead.
    5. Try to Log-In again.

  2. Check your security settings

    Another possible solution to the problem might be in the Norton Internet Security located in the ad blocking section. Remove the barnstormers site from the ad blocking

  3. Do you have anti-email spam or anti-popup software on your computer?

    Remove the barnstormers.com site.

  4. Are you using the correct username?

    This may seem like a simple one but many people don't remember or type in an incorrect username. If you are a new user, please double-check the username sent to you in the confirmation email. If you are a user that was transferred from the old site, please try using your email address as your username.

  5. Are you using the correct password?

    Passwords are case-sensitive. Meaning that "Aviation" is a different password than "aviation". If your password is "aviation" and you enter "Aviation", the login will fail. Please make sure you are typing in the password with the correct casing.

    If you have forgotten your password you can have it sent to you.

  6. What is the error message telling you?

    If it says "Username not found" it means the username you are entering is not in the system. Please see step 4.

    If it says "Password does not match our records" it means the password you are entering is not in the system for that username. Please see step 5.

    If it says "Validate Account" it means your account is not active. You need to comply with the activation instructions that were automatically emailed to you when you signed up.

    If it says "Account Disabled" it means your account has been disabled. Please contact support to find out why.

STILL CANNOT LOG IN?

If none of the solutions worked for you, please provide the following information when you contact support:

  1. Your username
  2. Your password
  3. What browser and version you are using (such as Internet Explorer 6 or Netscape 8.0 or AOL 9.0)
  4. What exact error message you are receiving if any (such as "Username not found" or "Page cannot be displayed")
We also highly recommend that Windows users run Windows Update in order to make sure you're using the latest version of your operating system and browser. We also recommend that you restore the defaults on your browser.


CREATING YOUR CLASSIFIED AD

Posting a classified ad on Barnstormers.com is quick and easy.

  1. HOW TO CREATE A FREE CLASSIFIED AD:
    (Up to 100 Characters with No Pictures)
    • Log In to your hangar account.
    • Click on the blue "Create a New Ad" link.
    • Enter the Headline and Price.
    • Choose an Action Phrase from the picklist (For Sale, Wanted).
    • Enter up to 100 Characters and Spaces of text for the Body of your ad.
    • Check the character count. Revise text, if necessary.
    • Check the spelling for typographical errors.
    • Enter Manufacturer and Model for the "Search Ads" feature.
    • Click on the "Continue to Next Step" button.
    • Select an appropriate Main Category and Sub-Category for your ad to display in. You may select up to five categories, provided that each one is applicable to your ad.
    • Click on the "Continue to Next Step" button.
    • Continue without adding pictures.
    • Continue without adding a Specification or Inventory document.
    • Continue without purchasing Upgrades.
    • Click on the "Continue to Next Step" button.
    • Preview your ad.
    • Click on the "Activate Ad" button. Your ad will display immediately.

  2. HOW TO CREATE AN UPGRADED CLASSIFIED AD:
    (Up to 600 Characters + 5 Pictures)
    • Log In to your hangar account.
    • Click on the blue "Create a New Ad" link.
    • Enter the Headline and Price.
    • Choose an Action Phrase from the picklist (For Sale, Wanted).
    • Enter up to 600 Characters and Spaces of text for the Body of your ad.
    • Check the character count. Revise text, if necessary.
    • Check the spelling for typographical errors.
    • Enter Manufacturer and Model for the "Search Ads" feature.
    • Click on the "Continue to Next Step" button.
    • Select an appropriate Main Category and Sub-Category for your ad to display in. You may select up to five categories, provided that each one is applicable to your ad.
    • Click on the "Continue to Next Step" button.
    • Individually upload a maximum of 5 pictures. Add text Captions if you like.
    • Click on the "Continue to Next Step" button.
    • Upload a Specs and/or Inventory Page in either an Adobe.pdf, Word.doc, Notepad.txt, or Excel.xls format.
    • Click on the "Continue to Next Step" button.
    • Select Upgrades for greater exposure and effectiveness.
    • Click on the "Continue to Next Step" button.
    • Preview your ad.
    • Click on the "Activate Ad" button.
    • Pay for your ad by PayPal or Credit Card.
    • Click on the "I agree to these fees" button. Your ad will display immediately upon completion of the payment process.

  3. HOW TO CREATE AN AD OVER THE 600 CHARACTER LIMIT:
    • Follow the steps for creating an upgraded ad with 600 characters.
    • Upload a Specs and/or Inventory Page in either an Adobe.pdf, Word.doc, Notepad.txt, or Excel.xls format.
    • Put as many words as you want on the Specs/Inventory pages.

  4. RATES FOR UPGRADED ADS: All classified ads display for 30 days, and may be renewed at any time to give the ad a current date and bring it to the top of the list.
    • FREE = up to 100 characters of text and spaces, no pictures, no specs and inventory pages.
    • $ 25.00 = up to 600 characters of text and spaces, 5 pictures, 1 inventory and/or 1 specs page.
    • $ 10.00 per ad = highlighted ad.
    • $ 10.00 per ad = link to your web page.
    • $ 25.00 per ad = Featured Ad (displays your ad headline at the top of each category that you selected for your classified ad to display in, with a link to your full ad.)
    • $100.00 per ad = Featured Ad (displays your ad headline at the top of the "Most Recent Ads (All Categories)" page, with a link to your full ad. This is the busiest page on the website, but it does not target your market as well as the $25.00 Featured Ad. For a high level of exposure, select both.)


MANAGING YOUR CLASSIFIED ADS

You can make changes to your ad at any time. After you Log In to your hangar account, click on the blue "My Ads" link to view all of your ads. You will see the Ad Management box located below each of your classified ads. (Log Out and the Ad Management box will disappear. It's for your eyes only when you're logged in to your hangar account.) After you are finished, be sure to Activate the Changes to your ad.

  1. HOW TO EDIT THE TEXT IN YOUR CLASSIFIED AD:
    • Log In to your hangar account.
    • Click on the blue "My Ads" link.
    • Click on the blue "Edit Ad Details" link located in the Ad Management box below your ad.
    • Make your changes.
    • Click on the "Save & Preview" button.
    • Click on the "Activate Changes" button.
    • If you have upgraded to the 600 character ad, then you will be prompted to pay for this upgrade.
    • Click on "I Agree to these fees" to re-activate your ad with the changes.

  2. HOW TO CHANGE, DELETE, OR SELECT ADDITIONAL CATEGORIES FOR YOUR AD TO DISPLAY IN: (The Categories that You Select MUST be Appropriate)
    • Log In to your hangar account.
    • Click on the blue "My Ads" link.
    • Click on the blue "Categories" link located in the Ad Management box below your ad.
    • Select appropriate Main Category(s) and Sub-Category(s).
    • Save and Preview.
    • Activate the Changes to your ad.

  3. HOW TO UPLOAD PICTURES TO AN EXISTING AD:
    • Create a folder on your harddrive for the pictures.
    • Transfer each picture to that folder.
    • If your pictures are embedded in an email or in a Word.doc page or in a web page, right-click on each picture and save it to the folder.
    • Make sure that each picture is saved in the .jpg, .jpeg or .gif format.
    • Log In to your hangar account.
    • Click on the blue "My Ads" link.
    • Click on the blue "Pictures" link located in the Ad Management box below your ad.
    • Browse your harddrive for the first picture.
    • Highlight it and click on "Open".
    • Then click on the "Upload Picture" button.
    • Individually upload up to five pictures.
    • Save and Preview.
    • Pay for this upgrade (if you have not already purchased this upgrade).
    • Reactivate the changes to your ad.

  4. HOW TO UPDATE A SPECS OR INVENTORY FILE:
    • Log In to your hangar account.
    • Click on the blue "My Ads" link.
    • Click on the blue "Spec/Inventory Files" link located in the Ad Management box below your ad.
    • Delete the current Specs or Inventory file.
    • Upload the Revised Specs or Inventory file.
    • Save & Preview.
    • Activate the change to your ad.

  5. HOW TO PURCHASE UPGRADES TO YOUR EXISTING AD:
    • Log In to your hangar account.
    • Click on the blue "My Ads" link.
    • Click on the blue "Upgrades" link located in the Ad Management box below your ad.
    • Select the upgrade(s) you wish to purchase.
    • Click on the "Save & Preview" button.
    • Click on the "Activate Changes" button.
    • Pay for the upgrade.
    • Activate the change to your ad.

  6. HOW TO VIEW THE STATISTICS FOR YOUR AD:
    • Log In to your hangar account.
    • Click on the blue "My Ads" link.
    • Statistics display in the Ad Management box located below your ad.
    • If no statistics display, click on the "Upgrades" link to purchase this option.

  7. HOW TO ACTIVATE YOUR CLASSIFIED AD:
    • Log In to your hangar account.
    • Click on the blue "My Ads" link.
    • Click on the blue "Activate Ad Now" link located in the Ad Management box below your ad.
    • Preview ad.
    • Pay for ad (if you upgraded your ad to over 100 characters with photos).
    • Activate your ad.

  8. HOW TO CORRECT THE LINK TO YOUR WEBPAGE:
    • Log In to your hangar account.
    • Click on the blue "My Ads" link.
    • Click on the blue "Upgrades" link located in the Ad Management box below your ad.
    • Correct the URL (webpage address).
    • Save and Preview.
    • Activate the Change to your ad.

  9. HOW TO CHANGE THE PRICE:
    • Log In to your hangar account.
    • Click on the blue "My Ads" link.
    • Click on the blue "Edit Ad Details" link located in the Ad Management box below your ad.
    • Change the price on your ad.
    • Save and Preview.
    • Activate the Change to your ad.

  10. HOW TO RENEW YOUR CLASSIFIED AD:
    (To Give it the Current Date and Bring it to the Top of the List)
    • Log In to your hangar account.
    • Click on the blue "My Ads" link.
    • Click on the blue "Renew" link located in the Ad Management box below your ad.
    • Preview ad.
    • Pay for the renewal.
    • Activate the Change to your ad.

      When your ad expires, it is automatically stored by the system for six months. No need to re-post it... simply "Renew" it.

  11. HOW TO CHANGE THE ACTION PHRASE: (Put up a SOLD sign)
    • Log In to your hangar account.
    • Click on the blue "My Ads" link.
    • Click on the blue "Edit Ad Details" link located in the Ad Management box below your ad.
    • Select a different caption for the "Action Phrase" from the picklist.
    • Save and Preview.
    • Activate the Change to your ad.

  12. HOW TO DELETE YOUR CLASSIFIED AD:
    • Log In to your hangar account.
    • Click on the blue "My Ads" link.
    • Click on the blue "Delete" link located in the Ad Management box below your ad.
    • Do you really want to delete this ad?
    • Scroll down and click on the "Delete" button.

BANNER ADVERTISING

Barnstormers offers various locations for you to promote your aviation product or service using animated banner advertising with a link to your webpage.

  1. HOW TO DISPLAY YOUR BANNER AD AT THE TOP OF THE CLASSIFIED AD PAGES:

    Banner ad space at the top of the page is available at the rate of $1.00 per 1000 page views. You may select specific categories for your banner to display in or you may rotate your banner throughout the entire classified ads section of the site. Monthly costs vary according to the traffic each category generates. You may also set your own monthly dollar limit in order to stay within your budget.

    Please be aware that if you select a high traffic category, your banner ad pageviews (impressions) may not fit into your monthly budget... or, if you indicate a number of maximum monthly pageviews, your banner ad might not display for the entire month in that category. Therefore, I suggest that you monitor and make changes to your banner by using the "My Banners" page.

    Another Suggestion: That you target your market by selecting specific Main Category Sub-Catagories for your banner ad to display in.

    a. Establish a Barnstormers hangar account first.
    Sign Up

    b. Monthly charges for the Top-Of-The-Page banner ads are payable by credit card only. Before your banner ad can be approved, you need to provide your credit card details under "Account Settings". Your credit card will be debited on the 1st day of each month for charges incurred during the previous month.

    c. Your banner ad must be exactly 150 pixels wide x 90 pixels high, in a .jpg or .gif format. If animated, no more than three frames.

    d. Uploading Your Banner Ad.
    • Log In to your hangar account.
    • Click on the blue "Create a New Banner" link.
    • Upload your image.
    • Insert the URL (webpage address) for the web page that you want the banner to link to.
    • Select the categories for your banner to display in.
    • If you want your banner ad to display for a full month, do not specify a maximum limit to the number of pageviews (impressions)... leave the limit field blank.

    e. Statistics:

    You can monitor the number of pageviews and click-throughs for your banner by using the "My Banners" page after you Log-In. We suggest that you monitor the page views on a daily basis. That will give you a feel for how many days your banner will display with the maximum that you selected. You can change your maximum at any time, and also add or delete categories at any time.

  2. HOW TO DISPLAY YOUR AIRCRAFT, PRODUCT, OR SERVICE ON THE HOMEPAGE:
  3. HOW TO DISPLAY YOUR BANNER AD in One of Ten Positions on the Righthand Side of the Classified Ad Pages:
  4. HOW TO DISPLAY YOUR BANNER AD in One of Three Positions in the Center of the Classified Ad Pages:
  5. HOW TO DISPLAY YOUR BANNER AD in Barnstormers' eFlyer:


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